EXTINCT COLLECTIBLES

P.O. Box 450962
Miami, Florida 33245-0962

Ordering Information


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To Contact Us


IF YOU EXPERIENCE PROBLEMS WITH THE SECURE SHOPPING CART
PLEASE CALL US AT NUMBER NOTED BELOW

Accepted Forms of Payment


» Credit Card Orders
Call Number Noted Below:
1-305-857-3440

We Accept:
American Express
MasterCard
Visa
Orders under $15 are charged
a small order fee of $5

Please provide your credit card number,
expiration date,
name and billing address on card.
Address other inquiries via e-mail

» Send us an e-mail with the items
you wish to order
» Include your shipping address
(if shipping to business address
please include the billing
address on your card)
» Ships within 48-72 hours

» Inquiries and non-Credit Card Order
related issues please call:
305-857-3440


»
Credit Card Orders
If You Don't Feel Comfortable
Using Our Secure Server,
Please Feel Free To Call Us At:
1-305-857-3440


Please provide your credit card number,
expiration date,
name and billing address on card.

Address other inquiries via e-mail

» You will then receive an e-mail
order confirmation

Money Order

Ships within 48 hours of receipt

Checks

Held for 7-10 Business Days
Returned Check Fee $20

Layaway

Must be paid in 3-Months
plus $10 processing fee

Holiday Shipping

Due to increased sales during the holidays, most items will be shipped via UPS.

U.S. Mail Shipments

Ships on Thursdays Only-Except During Christmas-We will ship only via UPS or FedEx

Shipping

We reserve the right to change shipping method in order to expedite shipment.
Shipping prices quoted in cart are an estimate and may be adjusted accordingly. Free shipping offers apply only to orders shipped within the contiguous United States and all items ordered must be in immediate stock and shipped together to qualify for free shipping.

Special Orders

If an item is not in immediate stock, and a special order must be placed, the full price of the item will be charged up front. The shipping charges will be charged prior to shipping. Refunds will be issued only if the item is not received or arrives damaged, in which case a replacement can be ordered.

Credit Card Order Cancellation Policy

Our time is valuable to us and we feel your time is as well. Once you place an order we immediately start to process the order and pack the item to insure the fastest possible service. Should you cancel an order once it has been placed and processed you will be charged 10% of the value of the item or $15, whichever is greater.


When e-mailing your order please provide us with your shipping address.

We are located in Miami, Florida and shipping costs
within the continental United States are as follows:

COOKIE JARS Individual Basis

We ship most items via UPS Ground, unless otherwise requested. When shipping via U.S. Mail the prices quoted in the cart are an estimate and may be adjusted accordingly.  Cookie Jars are always shipped via UPS Ground, unless the customer asks for special shipping, in which case the cost of shipping may be altered.

NOTE: Limited Edition cookie jar reservations are accepted with a $50 non-refundable deposit. There is a $15 fee which will be charged for returned checks.

REFUNDS/EXCHANGES: Purchase price for items may be refunded if item is damaged in shipping and purchaser contacts us within 7 days of receipt. Please check your items immediately upon receipt. No claims will be accepted after 7 days of merchandise receipt.  Items purchased may be exchanged for another item of equal value or store credit applied (upon receipt of item in same condition as sent), minus a $15 restocking fee.

Some of the newer items, especially the inexpensive ones, may have small factory defects (paint imperfections such as smudging, "spilling" outside of a paint line, missed glaze spots, etc.). Though we try to inspect each product upon receipt to return some of the more obviously flawed items, at times some may escape our scrutiny. If you receive an item that you believe is flawed (other than minor paint defects), you may also return it at your shipping expense for replacement or a refund minus any credit card fees incurred (for credit card purchases only). No call tags will be issued for items which are not broken in transit.

SALT AND PEPPER SETS  
We ship most items via UPS Ground, unless otherwise requested. When shipping via U.S. Mail the prices quoted in the cart are an estimate and may be adjusted accordingly.
ART GLASS Handled on an individual basis


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